Michèle Marchese ~ Professional Work Experience:

Training Manager – Elevo Learning, Salinas and Monterey Bay Regions, CA
11/2022 to Present     *This role works within the Curriculum & Training Department.

• Provide high-quality virtual and onsite training to staff through ongoing training and modeling.
• Perform in-person and virtual training on curriculum and the multi-tiered system of support (MTSS) including behavior management system, social-emotional support, trauma-informed care, and restorative practices on an as-needed basis. Social–emotional learning, an educational method that aims to foster social and emotional skills within school curricula.
• Conduct employee observations and evaluations on a rotating basis to ensure staff are well trained, supported and job duties are met.
• Liaise effectively with Operations Management to address regional program needs. Create a roadmap of continual training and support in the regions.
• Establish regular cadence with respective Leads to complete administrative tasks as assigned.

Operational Trainer – TruePill, Hayward, CA
01/2022 to 8/2022

Operations Trainer and Presenter. Instructional Designer; created Employee Participation Guides and class agenda. Providing diversified software education, learning and development services. Providing web-based training, phone support dedicated to the success of employee’s and their missions. Develop and deliver technical training to new employees and existing staff.

Technical Systems Trainer – LinTech Global Inc. Presidio of Monterey, CA
09/2020 to 12/24/2021 *Defense Language Institute

Lead trainer and Presenter. Develop and deliver training to faculty, staff and assist end-users. Canvas LMS.

Conducted in-person and web-based training, presented in yearly conference. Trained culturally diverse military and university staff. Integral in developing and training https://www.dliflc.edu/ SharePoint website.

Helpdesk Technician/User Account Coordinator – Cypress Healthcare Partners. Monterey, CA
10/2018 to 03/2020

Help desk experienced, providing system and end user support; Active Directory coordinator, assists with set up and maintenance of EMR and billing systems and Citrix connections. Coordinates accounts for end users to be able to access/terminate software/systems. Insurance and HIPAA knowledgeable.

Helpdesk Technician – Robert Half Technology, San Jose, CA
12/2017 to 8/2018 *Contract Position

Help desk experienced, Provide training and support during new hire orientation. Providing system and support for operating systems including laptop and tablet hardware/software support. Provide training and support during new hire orientation, prepare access to company systems. A/V equipment set-up. Facilities/maintenance Coordinator.

Corporate Trainer – Visionary Healthcare Services, Monterey, CA
10/2015 to 10/2016

Created training department; developed training materials and presented classes.
Created company newsletters. Social media coordinator.

Corporate Trainer – Progressive Casualty Insurance, Rancho Cordova, CA
08/1995 to 10/2010

Insurance Underwriter/Customer Service Representative Trainer for national Insurance.

Experienced in a high-volume, fast-paced call center.

Responding to agent and customer inquiries, solve problems, educate, and answer questions regarding coverage, rates, billing issues, and general policy reviews.

*CPR Instructor – American Heart Association, Sacramento, CA (1990 – 1994)
                                                Mercy Hospital San Juan, Mercy Hospital of Folsom