Michèle Marchese ~ Professional Work Experience:
Professional Experience & Accomplishments
Elevo Learning – Monterey, CA 11/2022 – 10/2024
Training Manager
● Created curriculum and training for up to eighty coaches quarterly, that provided after-school, and intersession-education to children K-8, collaborating with school districts, parents, teachers, and administration to devise appropriate curricula and instructional content.
● Performed in-person and virtual training on curricula including behavior management, social-emotional support, trauma-informed care, and restorative practices; used social-emotional learning (SEL) methods to foster development within school curricula.
● Earned recognition for delivering fun, engaging presentations that drove attendance, increased participation, and nurtured professional growth.
● Conducted regular employee observations and performance assessments to determine the efficacy of training and completion of job duties, facilitating continuous development.
● Consulted with operations leadership to address regional program needs, creating a roadmap for continuous education, training, and support across regions to maintain consistency.
● Serving as a subject matter expert on Zoom and other virtual platforms.
TruePill – Hayward, CA 01/2022 – 08/2022
Operational Trainer
● Managed onboarding and training, providing diversified learning and development (L&D) services and technical education on software to ensure smooth acclimations to the workforce.
● Demonstrated instructional design capabilities in creating employee participation guides, educational curricula, and class agendas.
● Provided both web-based and phone technical support to maintain a positive experience for users.
LinTech Global Inc. – Monterey, CA 09/2020 – 12/2021
Technical Systems Trainer, Defense Language Institute
● Contracted to work as the lead trainer and presenter at the Defense Language Institute, utilizing instructional design strategies to devise comprehensive training materials for faculty, staff, and other stakeholders; conveyed training both via in-person and virtual methods.
● Functioned as a subject matter expert (SME) for SharePoint, OneDrive, and other learning and development (L&D) and knowledge management software to support end users.
● Played a critical role in developing the Defense Language Institute SharePoint site and served as the site administrator, managing all user permissions and document accessibility.
● Prepared and delivered content for the annual Defense Language Institute Conference, applying presentation and public speaking skills to train 1.4K attendees in OneDrive use and best practices.
Cypress Healthcare Partners – Monterey, CA 10/2018 – 03/2020
Helpdesk Technician/User Account Coordinator
● Delivered helpdesk support, including assisting with the setup and maintenance of EMR and billing systems as well as Citrix connections.
● Operated as the Active Directory lead, coordinating user accounts to allow access to software and systems in addition to terminating use upon departure.
Robert Half – San Jose, CA 12/2017 – 08/2018
Helpdesk Technician (Contract role)
● Provided technical training and support during new hire orientation, including setting up A/V equipment, handling access management for company systems, and rectifying problems.
● Performed helpdesk support for laptops, tablets and cell phones across both hardware and software, conveying exceptional customer service to swiftly resolve technical issues and maintain user satisfaction.
● Functioned as the facilities and maintenance coordinator, interfacing with vendors to ensure the provision of accurate and high-quality services.
Visionary Healthcare Services – Monterey, CA 10/2015 – 10/2016
Corporate Healthcare Trainer
● Built the training department from scratch, developing comprehensive training materials and demonstrating public speaking skills in delivering classes to boost workforce capabilities.
● Served as the communications and social media coordinator, creating company newsletters that informed employees of programs, wins, and events.
*CPR Instructor – American Heart Association, Sacramento, CA (1990 – 1994)
Mercy Hospital San Juan, Mercy Hospital of Folsom